Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated coolers with dry ice or gel packs to ensure they remain at safe, refrigerated temperatures during transit.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact us within 24 hours for a resolution.
Do you offer organic or grass-fed options?
Yes, we carry a wide selection of organic, grass-fed, and pasture-raised meats. Please check the 'Product Details' section on individual items for specific sourcing information.
When will my order ship?
To ensure maximum freshness, we ship orders Monday through Wednesday. Orders placed after Wednesday at 12:00 PM EST will be processed for the following Monday's shipment.
Can I track my delivery?
Absolutely. Once your order is processed, you will receive an email with a tracking number so you can monitor your shipment's journey to your doorstep.
Do you provide custom butchery services?
We pride ourselves on traditional butchery. If you need a specific cut, thickness, or weight not listed on our site, please contact our customer service team to place a custom order.